CLOSE TO SWEET Mokoko（perorder）

Before purchasing, please note blind box products contain random styles/characters and cannot be specified. The actual style/character will be determined upon opening the box.

1. Refunds or returns are not supported after the order is unboxed unless there is a quality problem.
Returns or exchanges are not supported for personal reasons such as "change of mind" or "not getting the target in Blind Box products".

2. We do our best to pack our products carefully, but we cannot guarantee that the boxes will arrive in perfect condition due to international shipping. We want to make it clear that any damage to the outer packaging is the result of the delivery company handling it, which is beyond our control. We are only responsible for damages to the figures inside the blind box.

3. Please note that blind boxes may have manufacturing defects such as uneven dyeing, minor scratches, paint loss, or air bubbles. These imperfections are a normal part of the production process, and we appreciate your understanding.

4. Plush products may be squeezed and slightly deformed during shipping and may need simple sorting to restore to a normal state.

5. If your order has INCORRECT, DAMAGED, OR MISSING ITEMS issue, please contact us within 7 days from the receipt of our item, any request after 7 days will not be honored. Please make sure to contact us via email (contact@toylucky.com) first.

Shipping & Delivery

Delivery Time=Processing Time(3-5 days)+Shipping Time(approximately 10-15 business days)

Shipping times may vary depending on the destination.

Shipping Fee

Free shipping on orders over USD 30.

Please note that free shipping thresholds vary by country and region. Some locations require a minimum purchase of USD 50 or USD 120 to qualify for free shipping. The applicable shipping cost for your order will be displayed on the checkout page.

-Standard Shipping: USD 5.99~USD 12
Delivery usually takes 10~25 days.

To Track Your Order

After your order is shipped, you'll receive an email confirming the shipment and containing tracking information for your order. Please note that it may take up to 48-72 hours for the tracking information to show up on the carrier's tracking site.

To track your order, you can visit our website and easily locate your ordered item.

1: Adult supervision is required.

2: Small parts might have choking hazard. Be careful not to swallow them.

3: Beware of sharp accessories.

4: Age zone: 15 years old or above.

5: Please do not litter products ,we should protect the environment.

6: Due to different measurement methods, the product size has an error of 1-3cm, which is within the normal range.

7: The color of the product is affected by factors such as lighting, monitor screen, camera, etc., and the picture will be slightly different from the real object. The picture and size are for reference only, and the actual object shall prevail.